The Compliance Officer for DJWM Ltd (trading as The Investment Fitness Club) is Mr.Saul Djanogly email address:  [email protected]

On receipt of a complaint from a client or potential client DJWM Ltd (trading as The Investment Fitness Club) will:-

  • Send the complainant a prompt written acknowledgement providing early reassurance that it has received the complaint and is dealing with it.
  • Ensure the complainant is kept informed thereafter of the progress of the measures being taken for the resolution of the complaint.
  • Within 8 weeks from receipt of the complaint send the complainant a ‘final response’ in written form which-
  • Accepts the complaint and, where appropriate, offers redress or remedial action, or
  • Offers redress or remedial action without accepting the complaint,

or

  • Rejects the complaint and gives reasons for doing so enclosing a copy of the Financial Ombudsman’s Service.
  • Provides the website of the Financial Ombudsman financial-ombudsman.org.uk
  • Informs the complainant that if he/she remains dissatisfied with The Investment Fitness Club’s response, he/she may refer his/her complaint to the Financial Ombudsman Service.
  • Indicates whether or not The Investment Fitness Club consents to waive the relevant time limits in DISP 2.8.2 R or DISP 2.8.7 R (Was the complaint referred to the Financial Ombudsman Service in time?) by including the appropriate wording set out in DISP 1 Annex 3R

Or a written response which:-

  • Explains why The Investment Fitness Club is not in a position to make a final response and indicates when it expects to be able to provide one;
  • Informs the complainant that he/she may now refer the complaint to the Financial Ombudsman Service;
  • Indicates whether or not The Investment Fitness Club consents to waive the relevant time limits in DISP 2.8.2 R or DISP 2.8.7 R (Was the complaint referred to the Financial Ombudsman Service in time?) If it becomes apparent that the complaint has been made or is referred outside those time limits;
  • Encloses a copy of the Financial Ombudsman Service standard explanatory leaflet;
  • Provides the website of the Financial Ombudsman Service.